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This interview was conducted September 2018 at the IQPC Cyber Security Exchange - Healthcare at the Fairmont Chicago – Millennium Park in Chicago, IL.
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This workshop was conducted at the AOPO 2019 Annual Meeting for the Quality council in Houston, TX at the Marriott Marquis.
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What Makes a Good Metric?
Aggregation of Metrics needs to map to the business and customers.
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With Strategy, what's the goal?
It is either your story or the organization just isn't ready to hear it.
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Get to know people! Go have conversations.
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