Professional Experience
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PryorHealth | Rockford, IL
$30MM+, 160 FTE, Private Equity-backed MSO providing strategic growth and practice management |
02/2023 to Present
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Chief Administrative Officer, 06/2024 - Present
Promoted to lead strategy and operations for the Information and Technology Services, Risk Management, Quality, and Facilities Operations spanning 9 locations in 5 states. Serve the organization as the HIPAA Security and Privacy Officer while managing vendor relationships and third-party resources. Report directly to the President of the organization and manage a budget of $2.48MM.
Chief Information Officer, 02/2023 - 06/2024
Recruited to the business to serve as the first CIO, building IT systems from the ground up, managing IT operations, security, compliance, and GRC. Appointed the HIPAA Security Officer and ensured system uptime, data accuracy, and seamless end-user experiences. Managed a team of 3 professionals and a budget of $275K.
Promoted to lead strategy and operations for the Information and Technology Services, Risk Management, Quality, and Facilities Operations spanning 9 locations in 5 states. Serve the organization as the HIPAA Security and Privacy Officer while managing vendor relationships and third-party resources. Report directly to the President of the organization and manage a budget of $2.48MM.
- Established robust maintenance procedures, reducing equipment downtime and extending asset lifespans, leading to cost savings and increased operational uptime.
- Saved $360K per year through AI CaaS deployment, improving lead conversion by 7%, reducing missed calls by 60%, and improving lead-to-consult time by 52%.
- Negotiated improved vendor contracts, resulting in a 27% cost savings while achieving high-quality services.
- Streamlined critical processes and centralized reporting systems, including Refund Processing and HR New Hire and Pay Rate Change workflows, enhancing information flow, providing real-time access to data, and boosting operational efficiency.
- Served as an SME and trusted resource, providing critical insights to sales and marketing teams, driving the success of targeted campaigns, and improving overall performance.
- Architected and launched the PHIDOS data management platform, centralizing reporting and analytics, and integrating it with Power BI to enhance data-driven decision-making.
- Eliminated the backlog of facility issues, significantly improving operational efficiency and reducing delays.
Chief Information Officer, 02/2023 - 06/2024
Recruited to the business to serve as the first CIO, building IT systems from the ground up, managing IT operations, security, compliance, and GRC. Appointed the HIPAA Security Officer and ensured system uptime, data accuracy, and seamless end-user experiences. Managed a team of 3 professionals and a budget of $275K.
- Deployed multi-factor authentication (MFA) across all users with zero service disruption, enhancing security.
- Built and optimized a suite of dashboards for extensive reporting, improving data visibility and decision-making.
- Saved 10% on Office 365 licensing costs by renegotiating and switching to the Partner Pricing program.
- Achieved 10% savings on telephony services by conducting a system audit and streamlining contracts.
- Increased lead conversion by 15% after transitioning from Salesforce to HubSpot, improving marketing effectiveness.
- Centralized the IT infrastructure across 8 offices, realizing a seamless migration and streamlined technology function.
- Reduced printer service tickets by 50% by deploying a centralized print management process.
- Developed a 90% accurate logistic regression model to predict lead closure rates, improving forecasts and modeling.
- Overhauled the Power BI-based reporting environment, enhancing corporate decision-making and budgeting processes.
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Gift of Hope Organ & Tissue Donor Network | Itasca, IL
A $104MM non-profit organ procurement organization that coordinates organ and tissue donation. |
05/2015 to 02/2023
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Director of IT, Data, and Security Services (CIO/CISO equivalent)
Joined the organization to oversee and lead all IT services, data reporting, security, and risk management, in addition to serving as the HIPAA Security Officer and Business Continuity Coordinator, ensuring secure operations for 350 users. Reported to the CAO and CFO and led a team of 16 FTEs while managing a $3.9MM budget.
Joined the organization to oversee and lead all IT services, data reporting, security, and risk management, in addition to serving as the HIPAA Security Officer and Business Continuity Coordinator, ensuring secure operations for 350 users. Reported to the CAO and CFO and led a team of 16 FTEs while managing a $3.9MM budget.
- Scaled IT department NPS from 30.1 to 84 by driving a service-oriented culture and addressing client feedback.
- Delivered $1.39MM in revenue by successfully managing the COVID-19 test lab for the Illinois SHIELD program and ensured seamless school testing execution.
- Improved systems availability to 99.95% by rebuilding network infrastructure and creating a hot site disaster recovery location.
- Led quality assurance initiatives and co-led the on-time, on-budget implementation of a $790K Salesforce RFP, while reducing project load by 61% and improving delivery by 57% through the establishment of a PMO.
- Supported financial strategies by securing $345K in annual grants for Gift of Hope, reducing costs by $45K annually through renegotiated Verizon contracts, and achieving $49K in savings via Office 365 deployment.
- Enhanced operational efficiency through automation of critical processes, including Oracle HDR (saving 6 FTEs), a 70% reduction in chart errors, and a 50% decrease in audit times, along with a Qlik deployment that cut report ticket requests by 50% and reduced the queue from 16 days to 2.
- Drove security enhancements, reducing phishing susceptibility to 3%, deploying Duo MFA for a 60% remote workforce, integrating Okta SSO for 130+ applications, and cutting the cyber insurance premium by 27% YoY via a metrics and KRI program.
- Authored industry-leading policies aligned with NIST 800-53 and FDA standards, including a comprehensive BC/DR plan,
- Minimized endpoint response time to under 1 hour with Rapid7 InsightIDR and SentinelOne EDR.
- Implemented iTransplant, a cloud-based EMR system, with zero service disruptions.
- Fostered a talent growth and development culture, resulting in multiple team member promotions to leadership roles.
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Chicago Public Schools | Chicago, IL
$7B district, serving 440,000 end-users, 200,000+ end-points, and over 650 schools |
02/2013 to 05/2015
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Enterprise Information Security and Server Operations Manager (CISO equivalent), 2014 - 2015
Information Security Manager, 2013 – 2014
Served the organization in a CISO capacity, leading all Information Security, IAM, and Server Teams, deploying innovative strategies for GRC, information security, and identity programs, ensuring high availability of the 2600+ server infrastructure. Managed a team of 12 professionals and a budget of $7.4MM.
Information Security Manager, 2013 – 2014
Served the organization in a CISO capacity, leading all Information Security, IAM, and Server Teams, deploying innovative strategies for GRC, information security, and identity programs, ensuring high availability of the 2600+ server infrastructure. Managed a team of 12 professionals and a budget of $7.4MM.
- Generated $1.5MM in cost savings by managing a data center relocation project and negotiating a $6.6MM RFP to reduce operational costs.
- Repurposed approximately 200 interactive whiteboards, redistributing $600K back into classrooms.
- Authored and secured a $976K RFP for McAfee IPS and SIEM, strengthening the organization's cybersecurity infrastructure.
- Aligned the information security program with NIST 800-53r4 standards, achieving Board Policy compliance and data protection.
- Improved school registration by implementing a PCI-compliant payment system, ensuring secure and efficient transactions.
- Developed and deployed a student information security pledge and wallet card program, promoting safe computer usage.
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International Academy of Design and Technology | Chicago, IL
Provides educational programs for professional opportunities in select design and technology fields. |
09/2012 to 02/2013
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Technology Department Chair and Lead Instructor – IT and Computer Forensics, 2013
Program Chair – IT and Computer Forensics, 2012 - 2013
Management of 2 full-time and 10 adjunct faculty in the IT, Computer Forensics, and Merchandising Management programs, including: classroom observations, evaluations, and ACICS credentialing compliance. Annual OpEx and CapEx budgeting for IT and Computer Forensics programs.
Program Chair – IT and Computer Forensics, 2012 - 2013
Management of 2 full-time and 10 adjunct faculty in the IT, Computer Forensics, and Merchandising Management programs, including: classroom observations, evaluations, and ACICS credentialing compliance. Annual OpEx and CapEx budgeting for IT and Computer Forensics programs.
- Revamped degree programs by becoming the first degree granting program in the Chicago market to actively integrate industry certifications into degree programs from CompTIA, Cisco, Microsoft, and ITIL to enhance employability of students during and after their degree program.
- Grew Computer Forensics program new starts by 40% by setting growth strategy in cooperation with admissions team.
- Actively partnered with admissions and marketing teams to grow the IT and Computer Forensics programs through community workshops and professional development programs.
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Thermo Fisher Scientific | Barrington, IL
The world leader in serving science headquartered in Waltham, MA; 37,000+ employees worldwide. |
02/2009 to 08/2012
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PC/LAN Services Supervisor
Head of IT infrastructure and end user support for $32M business unit to ensure availability of network and telecom resources, with a minimum 99.95%+ uptime, including client access to ERP (AS/400–KBM and SAP), PDM Enterprise, and Avaya phone system. Maintained limited hot site for BC/DR. Annual OpEx and CapEx budget planning. Local IT process manager for PCI DSS program.
Head of IT infrastructure and end user support for $32M business unit to ensure availability of network and telecom resources, with a minimum 99.95%+ uptime, including client access to ERP (AS/400–KBM and SAP), PDM Enterprise, and Avaya phone system. Maintained limited hot site for BC/DR. Annual OpEx and CapEx budget planning. Local IT process manager for PCI DSS program.
- Process Improvement
- Saved nearly $200K annually by improving Engineering time tracking system and implementing tools to find files on the network.
- $24K+, 17.6%, off of AS/400 ERP implementation project while reducing risk to the business.
- Trained as Practical Process Improvement Process Champion, Facilitator, and Team Member.
- Raised Customer Allegiance Score for business unit by implementing automated system to send order acknowledgements, shipment tracking information, and automated internal reporting.
- Program Management
- Increased end-user satisfaction by prioritizing and managing incoming requests for IT assistance from end users through local help desk solution.
- Initiated security awareness program at the site level to keep users abreast of information security best practices and company policies. This program was adopted by the corporate security team.
- Led global remediation effort post penetration test with corporate security team. Developed detailed reports and explanations for presentation to C-suite.
Academic/Teaching Experience
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Grand Canyon University | Phoenix, AZ
Helping students become innovative thinkers, effective communicators, & global contributors with a Christian worldview |
2/2024 to Present
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Adjunct Faculty
- Teaching assigned courses, including:
- CYB-505: Cyber Warfare and Applications
- CYB-515: Enterprise Security Infrastructure Design
- CYB-535: Policy Management for Security Solutions
- Utilize Halo LMS.
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Capitol Technology University | Laurel, MD
Educates individuals for professional opportunities in engineering, computer and information sciences, and business. |
1/2024 to Present
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Dissertation Chair
- Dissertation chair for cybersecurity and cyberpsychology programs, including:
- PhD, Cyberpsychology
- PhD, Cybersecurity Leadership
- PhD, Healthcare Cybersecurity
- Utilize Canvas LMS.
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Franklin University | Columbus, OH
Provides high quality education enabling the broadest possible community of learners to achieve their goals and enrich the world. |
1/2024 to Present
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Adjunct Faculty, IT
- Teaching assigned courses, including:
- CYSC 630: Information Risk Management
- CYSC 680: Information Security Policy & Governance
- Utilize Canvas LMS.
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Excelsior College | Albany, NY
Provides educational opportunity to adult learners with an emphasis on those historically underrepresented in higher education. |
06/2012 to 10/2015
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Instructor
- Teaching of assigned mathematics courses.
- MAT101: Mathematics for Everyday Life.
- BlackBoard and MyMathLab configuration and management.
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Colorado Technical University | Schaumburg, IL
Provides career-oriented education by teaching applied, real-world, industry-current programs in selected areas. |
11/2009 to 06/2015
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Assistant Professor, 2011 – 2015
Instructor, 2009 – 2011
Instructor, 2009 – 2011
- Teaching of assigned mathematics, IT, and management courses.
- MATH-102: Introduction to College Math
- MATH-105: Real World Math
- MATH-140: Math for Professionals
- MGM365: The Legal and Ethical Environment of Business.
- MATH-102: Introduction to College Math
- Educator of the Year in Instruction – Nominee 2012 and 2014
- Recognized as a High Performance Instructor - Q4 2011
- Providing guidance to students through the course as they work towards their degree.
- Wrote the following courses:
- ANTH-110: Anthropology of Warfare & Conflict
- MILT-110: Military Ethics
- ANTH-110: Anthropology of Warfare & Conflict
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PluralSight (TrainSignal) | Schaumburg, IL
Provides IT Professionals with premium quality computer training videos with a focus on making learning more fun and effective. |
12/2012 to 10/2013
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Technical Reviewer
- Technical reviews for CompTIA A+ courses 220-801 and 220-802.
- Ensure accuracy of the material presented and consistency of the message.
- Enhance training by leveraging years of experience in IT and education.
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MicroTrain | Lombard, IL
Offers a full range of IT, Project Management, and other courses for every skill level. |
Spring 2009
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Instructor
- Taught CCNA preparatory course.
- CCNA lab setup and configuration.
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Elgin Community College | Elgin, IL
Community college with a mission to improve people’s lives through learning. |
Fall 2008
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Adjunct Instructor
- Taught of assigned mathematics courses.
- MATH-098: Intermediate Algebra.
- Faculty advisor for the Spartan Sweethearts Dance Team.